Privacy Policy

Who we are

Book Mira, part of the Mira Hospitality family of brands (3225 McLead Dr, Las Vegas, NV 89121), operates bookmira.com. This policy describes how we handle personal information for visitors to our website and guests who book our vacation rentals.

Information we collect

• Booking details you provide: name, email address, phone number, party size, stay dates, and any messages or special requests you send us.
• Payment information: processed securely by our property management platform (OwnerRez) and its payment processors. We never store your full card number on our servers.
• Stay-related information: check-in communications, support requests, and, where required by local law, guest registration details.
• Usage data: pages visited, approximate location from IP address, device and browser type, collected through cookies and similar technologies (see our Cookie Policy).

How we use it

• To process and manage your reservation, payments, and communications about your stay.
• To provide guest support before, during, and after your visit.
• To send booking confirmations, arrival instructions, and post-stay follow-ups.
• To send occasional marketing about our properties and offers — only where permitted, and you can unsubscribe at any time.
• To understand how the site is used and improve it (analytics).
• To comply with legal obligations, including tax and local lodging regulations, and to prevent fraud.

Who we share it with

We do not sell your personal information. We share it only with:

• Our property management platform (OwnerRez) and payment processors, to run reservations and payments.
• Service providers who help operate our business — cleaning and maintenance teams (limited to what they need, such as stay dates), email delivery, and analytics providers.
• Property owners, limited to what is needed to host your stay.
• Authorities, when required by law — for example lodging tax reporting or a lawful request.

Cookies and analytics

We use cookies and similar technologies for essential site functions and analytics (including Google Analytics and Vercel Analytics) to understand site performance and improve the booking experience. See our Cookie Policy for details and ways to manage them.

How long we keep information

We keep reservation and transaction records for as long as needed to service your stay and to meet legal, tax, and accounting obligations, then delete or anonymize them. Marketing preferences are kept until you unsubscribe.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of marketing. To exercise any of these, email support@hostbymira.com — we will verify your request and respond within the timeframe required by applicable law. Unsubscribe links are included in every marketing email.

Security

We use industry-standard safeguards: encrypted connections (HTTPS) across the site, payment handling by PCI-compliant processors, and access controls limiting who can view guest information. No system is perfectly secure, so please contact us immediately if you suspect any issue with your information.

Children

Our website and services are directed at adults. We do not knowingly collect personal information from children under 13. Reservation records may include the number and ages of minors in a party solely to manage occupancy.

Changes to this policy

We may update this policy from time to time; the "Last updated" date above reflects the current version. Material changes will be posted on this page.